Senior Technical Consultant (Risk)

Who We Are  

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realization for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice – no idea is ever a bad one.  

Role Overview

As a Senior Technical Consultant, you’ll be at the forefront of solution design sessions, working with clients and contributing significantly to the creation of excellent design documents and technical user stories.

Your expertise will be crucial in executing implementations, ensuring the functional integrity of the ServiceNow platform and processes.  

You will support clients and your fellow team members throughout the project phases, in line with the commercial agreement for the implementation.  

You’ll be faced with issues of varying complexity as part of undertaking your role and will collaborate with colleagues to identify solutions and resolve challenges.  

As a senior member of the team, you’ll be asked to contribute to the development of more junior team members, and to the overall service direction setting and development.  

Your specific responsibilities will include:

• Bringing a broad knowledge of the out of the box ServiceNow platform, including future releases
• Bringing deep specialism in one or more target platform products
• Leading a range of projects/initiatives to deliver value and successful outcomes to our customers
• Facilitating customer workshops, using the platform to demonstrate potential outcomes
• Managing key stakeholder relationships and communication effectively  
• Leading project ways of working, to ensure the implementation is delivered in a collaborative, positive way, in line with the scope and plan agreed with the customer
• Providing the assurance standards, through the project lifecycle so that the development is completed at a best practice level
• Working with solution consultants to effectively scope projects and contribute to solution design
• Sharing knowledge throughout the wider Pulsar team on ServiceNow related subjects
• Leading development teams, coaching and mentoring junior consultants, helping them reach their full potential.

Experience and Skills

• 3 years plus of hands-on configuration and deployment experience with the ServiceNow platform
• Implementation experience with a range of ServiceNow targeted product areas, such as IRM, TPRM, HRSD and ITSM
• ServiceNow - Certified Implementation Specialist in two or more platform areas
• Proficiency in configuration and code development of the ServiceNow platform, using JavaScript is essential
• Must have the latest delta of ServiceNow - Certified System Administrator (CSA)  
• Further ServiceNow certifications, such as ServiceNow Certified Application Developer are highly desirable
• Effective collaboration and relationship building skills, particularly around requirements gathering and working with business users
• Proven ability to work with team members, leading and developing as required  
• Positive ‘can do’ approach to problem solving and overcoming challenges  
• An understanding of ITSM and ITIL frameworks; ITIL Foundations certification is a plus.

What you get in return

• Competitive salary
• Generous holiday allowance
• High pension contribution
• Private Health Insurance
• Life Insurance
• Career and personal development, including Consulting Skills for all
• Remote and flexible working
• A positive culture that seeks input on an ongoing basis and that will support you in achieving your aspirations.  

Research indicates that women, individuals with disabilities, those who identify as LGBTQ+, are neurodivergent, or come from ethnic minority backgrounds often hesitate to apply for roles unless they meet every listed qualification. At Pulsar, we're dedicated to fostering a diverse, inclusive, and genuine work environment where everyone has the opportunity to thrive. So, if you're enthusiastic about this position but your experience doesn’t exactly match every requirement in the job description, we still encourage you to apply — you might be the perfect fit for this or another opportunity within our team.