Solution Architect (Risk, SecOps, HR)

Who We Are  

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realization for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice – no idea is ever a bad one.  

Role Overview

As a Solution Architect, you will lead the design and delivery of robust, scalable, and effective ServiceNow solutions. You'll work closely with stakeholders to understand business needs, translate them into technical solutions, and ensure architectural best practices are followed across the platform.

This is a strategic and hands-on role, ideal for someone who can think big picture while getting into the detail when needed.

Your specific responsibilities will include:

• • Lead the end-to-end design and architecture of ServiceNow solutions across multiple modules (e.g., ITSM, HRSD, Risk, CSM, ITOM, SecOps, etc.)
  
  
  • Work closely with business analysts, developers, and project managers to ensure solutions meet business and technical requirements
  • Define and enforce platform standards, design principles, and governance
  • Provide technical leadership on major implementations, upgrades, and integrations
  • Identify opportunities for process automation, platform optimisation, and innovation
  • Conduct solution reviews, risk assessments, and performance evaluations
  • Stay current with ServiceNow releases and new features, and assess relevance for future use
  • Act as the trusted advisor to senior stakeholders, bridging the gap between business goals and technical implementation

Experience and Skills

• • Proven experience in a ServiceNow Architect or Senior Developer role.
  
  
  • Strong understanding of ServiceNow architecture, integrations, and development
  • Expertise in at least 2–3 ServiceNow modules (ITSM, ITOM, Risk, HRSD, CSM, etc.)
  • Proficiency in scripting (JavaScript, Glide API), Service Portal, Flow Designer, and REST APIs
  • Experience with ServiceNow integrations (e.g., via MID Server, web services, LDAP, SSO)
  • Ability to lead design workshops, produce architecture diagrams, and solution documentation
  • Strong stakeholder management and communication skills
  • Knowledge of Agile or ITIL frameworks
  • Desirable to have ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer and or ServiceNow Certified Implementation Specialist (for one or more modules).
  • Experience in enterprise environments or complex IT landscapes

What you get in return

• Competitive salary
• Generous holiday allowance
• High pension contribution
• Private Health Insurance
• Life Insurance
• Career and personal development, including Consulting Skills for all
• Remote and flexible working
• A positive culture that seeks input on an ongoing basis and that will support you in achieving your aspirations.  

Research indicates that women, individuals with disabilities, those who identify as LGBTQ+, are neurodivergent, or come from ethnic minority backgrounds often hesitate to apply for roles unless they meet every listed qualification. At Pulsar, we're dedicated to fostering a diverse, inclusive, and genuine work environment where everyone has the opportunity to thrive. So, if you're enthusiastic about this position but your experience doesn’t exactly match every requirement in the job description, we still encourage you to apply — you might be the perfect fit for this or another opportunity within our team.