Technical Consultant (Risk, SecOps, HR)

Who We Are  

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realization for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice – no idea is ever a bad one.

Role Overview

As a Technical Consultant, you will be crucial in the execution of implementations, by offering support throughout projects, including supporting client design sessions, and developing excellent user stories, whilst ensuring functional integrity of the ServiceNow platform and processes.  

You will support client engagements and work with your fellow team members throughout the project phases, in line with the commercial agreement for the implementation.  

You’ll collaborate with colleagues and clients to address issues and challenges and identify solutions.  

Your specific responsibilities will include:

• Bringing knowledge in one or more products of the platform (understanding of ITSM, IRM, TPRM and or HRSD would be beneficial)
• Supporting customer workshops and running project demonstrations, using the ServiceNow platform
• Developing customer requirements (user stories), which may include scripting and configuration in different areas of the platform  
• Identifying potential wider impacts of the customer solution on other areas of the platform
• Communicating effectively with both client teams and internal teams and supporting management of key stakeholder relationships.  

What you get in return

• Competitive salary
• Generous holiday allowance
• High pension contribution
• Private Health Insurance
• Life Insurance
• Career and personal development, including Consulting Skills for all
• Remote and flexible working
• A positive culture that seeks input on an ongoing basis and that will support you in achieving your aspirations.  

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Research indicates that women, individuals with disabilities, those who identify as LGBTQ+, are neurodivergent, or come from ethnic minority backgrounds often hesitate to apply for roles unless they meet every listed qualification. At Pulsar, we're dedicated to fostering a diverse, inclusive, and genuine work environment where everyone has the opportunity to thrive. So, if you're enthusiastic about this position but your experience doesn’t exactly match every requirement in the job description, we still encourage you to apply — you might be the perfect fit for this or another opportunity within our team.

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