Engagement Manager

Who We Are  

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realisation for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice – no idea is ever a bad one.

Role Overview

As an Engagement Manager, you will play a crucial role in ensuring the successful implementation and management of the ServiceNow projects we deliver to our clients.  

Your specific responsibilities will include:

Project Planning and Initiation:

• Define project scope, objectives, and deliverables.

• Identify project stakeholders and gather requirements.

• Develop detailed project plans, including timelines, budgets, and resource allocation.

Team Management:

• Assign roles and responsibilities to team members.

• Monitor team performance and provide necessary training.

• Facilitate effective communication and collaboration within the team.

Project Execution and Monitoring:

• Lead project meetings and status calls.

• Coordinate project activities and manage stakeholder expectations.

• Track project progress and ensure adherence to timelines and budgets.

Risk, issues and change requests:

• Identify and manage project risks and issues.

• Document and manage change requests according to defined processes.

Quality Assurance:

• Ensure project deliverables meet quality standards.

• Conduct regular reviews and audits of project activities.

• Implement corrective actions as needed.

Reporting and Documentation:

• Provide regular project status updates to stakeholders.

• Document project outcomes and lessons learned.

• Maintain project management software tools and ensure timely updates.

Stakeholder Management:

• Manage stakeholder expectations and communication.

• Ensure alignment of project objectives with business goals.

• Facilitate stakeholder engagement and buy-in.

Transition to Operations:

• Oversee the transition of completed projects to operational teams.

• Ensure smooth handover and support for ongoing maintenance.

Experience and Skills

• 5 – 7 year's experience in project management

• Previous experience implementing ServiceNow

• Desirable but not essential is project managing risk and / or HR projects.    

What you get in return

• Competitive salary

• Generous holiday allowance

• High pension contribution

• Private Health Insurance

• Life Insurance

• Career and personal development

• Remote and flexible working

• A positive culture that seeks input on an ongoing basis and that will support you in achieving your aspirations.  

Research indicates that women, individuals with disabilities, those who identify as LGBTQ+, are neurodivergent, or come from ethnic minority backgrounds often hesitate to apply for roles unless they meet every listed qualification. At Pulsar, we're dedicated to fostering a diverse, inclusive, and genuine work environment where everyone has the opportunity to thrive. So, if you're enthusiastic about this position but your experience doesn’t exactly match every requirement in the job description, we still encourage you to apply — you might be the perfect fit for this or another opportunity within our team.